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Indian social entrepreneur Mukti Bosco
Global IndianstoryMukti Bosco: The Indian social entrepreneur who is changing lives with her healing touch 
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Mukti Bosco: The Indian social entrepreneur who is changing lives with her healing touch 

Written by: Sarbani Sen

(September 2, 2021) Twenty years ago Mukti Bosco, then a post graduate student in health management, was on a field visit to Hyderabad’s Charminar area. She struck up a conversation with some women from the area and asked them what they would do in the face of an unforeseen emergency, most of them said that they would mortgage their assets. But it was one woman’s response that changed Bosco’s perspective forever: she told Bosco that she had to pull her six-year-old son out from school and send him to work at a tea shop as she had borrowed ₹5,000 for her husband’s typhoid treatment.  

Healing Fields Foundation logo

The incident moved her so much that Bosco decided she didn’t want to be a mere bystander, she wanted to do something to change things – and Healing Fields Foundation (HFF) was born. Headquartered in Hyderabad, HFF has been providing training and support for women as health change agents in their communities. The Foundation works in rural areas of poorer states to impact change in the areas with the greatest need. From working to prevent health problems and facilitate access to health services and entitlements from the government, HFF has been working across the sector and has done extensive pandemic relief work as well. In fact, HFF has recently been recognized by the World Economic Forum as one of India’s Top 50 COVID-19 Last Mile Responders. 

Indian social entrepreneur Mukti Bosco

Mukti Bosco

Rocky beginnings 

Growing up with medical professionals at home – her father being an eye doctor and her mother a nurse – Bosco knew she would also follow in their footsteps. But her path was unclear until she finished her degree from Christian Medical College & Hospital, Vellore. “That is when I knew what I wanted to do something for the society,” recalls Bosco in an exclusive chat with Global Indian. She graduated in Occupational Therapy from Vellore and later completed her Master’s degree in Healthcare Management from the Administrative Staff College of India and John Hopkins University.  

HFF volunteers

A Healing Fields Foundation CHE at work

The Charminar incident shook Bosco more than she’d anticipated. “It broke my soul and that’s how Healing Fields was conceptualized,” she says. Mother to a 5-year-old son herself, Mukti resolved to do something in the health sector so that no underprivileged person had to sacrifice their children’s future again. 

The initial days of the Foundation were difficult. Few people took her seriously, but Bosco knew what she was doing. “When they saw I was determined, support started pouring in,” smiles Bosco, who is also an Ashoka Fellow. With zero experience in the social sector, she stepped in with a positive mindset. “Social entrepreneurship is always in a startup mode and nothing can be taken for granted. I learnt most of it on the job,” she says. 

Working for impact 

In the last twenty years, Bosco has been giving back to society by leading Healing Fields Foundation into several areas. From training and supporting health and hygiene initiatives for women in rural areas to training health professionals at the grassroots level and beyond, the aim has been to reach as many people as possible. Healing Fields has worked across the country in states like Telangana, Uttar Pradesh, Bihar, Assam, Odisha, and Jharkhand. 

Healing Fields has so far has trained 5,000 community health entrepreneurs across 10 states, reaching 6.25 million people. This year, HFF plans to undertake a new project called TeleHealth. “This project aims to train a health leader to conduct basic health checks, as well as connect her to a network of clinics through a digital platform,” says Bosco. “She will be therefore able to earn extra income for herself while bringing last-mile health services for her community,” she adds. 

One evening in June, a health worker at the Healing Fields Foundation in Bihar received an urgent call from Bheriya village in Kaimur district. Around 20 children were vomiting and displaying symptoms of diarrhea in the village. Immediately, a team comprising Community Health Entrepreneur (CHE), the Gram Pradhan, Healing Fields staff, and the doctor was formed. 

The CHE assessed every child who was unwell and advised the parents regarding maintaining hydration. ORS and medicines were given free of cost, and children with severe symptoms were shifted to a hospital. The team also coordinated with the local government officials and organized a health camp in the village to assess and identify the cause of the illness. It turned out that it was due to food served at a wedding. 

The quick action by HFF meant that the problem was nipped in the bud. When a problem relates to children, the Foundation makes it a point to solve the problem as early as possible. 

It may have been a twenty-year journey with Healing Fields Foundation, but for Bosco every day is new, filled with challenges and new ideas to serve the community. 

 

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Antara V Chandran
Antara V Chandran
September 13, 2021 7:45 pm

What an inspiration! Sarbani, thanks for bringing Ms Bosco’s story to the world!

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  • Administrative Staff College of India
  • Ashoka Fellow
  • Christian Medical College & Hospital
  • Giving Back
  • Global Indian
  • Healing Fields Foundation
  • health management
  • healthcar sector
  • Hyderabad
  • Hyderabad’s Charminar area
  • India’s Top 50 COVID-19 Last Mile Responders
  • John Hopkins University
  • Mukti Bosco
  • Occupational Therapy
  • social entrepreneur
  • Vellore
  • World Economic Forum

Published on 02, Sep 2021

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[caption id="attachment_53117" align="aligncenter" width="800"]Bilquis Mir | Global Indian Bilquis Mir[/caption]

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A post shared by Bilquis mir (@mir_bilquis)

Fighting the society

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[caption id="attachment_53118" align="aligncenter" width="1200"]Bilquis Mir Bilquis Mir[/caption]

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ian | Nalini Ananthraman | Global Indian" width="640" height="640" /> Nalini Ananthraman, mathematician[/caption]

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[caption id="attachment_29691" align="aligncenter" width="478"]Mathematician | Nalini Ananthraman | Global Indian A young Nalini with her mother, Claire[/caption]

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https://www.youtube.com/watch?v=2ASu98tR8Kg

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[caption id="attachment_29692" align="aligncenter" width="658"]Mathematician | Nalini Ananthraman | Global Indian Nalini, with other distinguished mathematicians at the Infosys Award event, 2018[/caption]

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[caption id="attachment_45405" align="aligncenter" width="265"]India-born Briton | Rudyard Kipling | Global Indian Rudyard Kipling[/caption]

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[caption id="attachment_45414" align="aligncenter" width="263"]India-born Briton | Ronald Ross | Global Indian Ronald Ross[/caption]

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[caption id="attachment_45407" align="aligncenter" width="275"]India-born Briton | Julie Christie | Global Indian Julie Christie[/caption]

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[caption id="attachment_45408" align="aligncenter" width="257"]India-born Briton | Cliff Richard | Global Indian Cliff Richard[/caption]

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[caption id="attachment_45410" align="aligncenter" width="275"]India-born Briton | Colin Cowdrey | Global Indian Colin Cowdrey[/caption]

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[caption id="attachment_45411" align="aligncenter" width="240"]India-born Briton | William Makepeace Thackeray | Global Indian William Makepeace Thackeray[/caption]

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[caption id="attachment_45412" align="aligncenter" width="255"]India-born Briton | Vivien Leigh | Global Indian Vivien Leigh[/caption]

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[caption id="attachment_45413" align="aligncenter" width="300"]India-born Briton | Mark Tully | Global Indian Mark Tully[/caption]

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“It was a tough decision as we left our three-month-old son Mantr (after whom the company is named) with my in-laws. It was a huge sacrifice for Keemti,” says Pawan, who studied at Sujatha High School and did BCom at Badruka College in Hyderabad.

Working his way up

Arriving in Sydney, Pawan once again joined the BP Petrol station (2003-2004), became “employee of the month” thrice in a year, and in mid-2004, he took up another job at Chubb Security, among the top security firms in Australia as mobile patrol officer. “I worked 90 hours a week for the first three years (at both places),” informs Pawan, who later began sending about 7,000 AUD a month to his parents.

Keemti, meanwhile, took up a job at an Indian grocery store making $5 dollars an hour. She too joined the service station later. When Pawan was promoted as supervisor, and sub-contractor at the security company, he gained further insight into the security business. His fascination for law and order, emerging technologies in security propelled him into launching his own security firm in May 2005. “There was a huge demand for security, and related gadgets as 9/11 in the US prompted the world to take stringent security measures. There was money to be made,” recalls the 45-year-old father of two. His elder son Mantr is in college and the younger one, Dhruv is in school.

A loan of 25,000 AUD from Westpac Bank with a little help from friends got him the necessary approvals. Another friend got him his first 20 hours-a-week security contract. “I didn’t have any credit history. The only loan I could get was a personal loan. Australia is a great country provided you don’t abuse what’s easily offered. My cash flow problem was covered in the initial days with credit cards, though mostly, I paid wages from cash withdrawals at 18 percent interest,” recalls Pawan, who went on to launch two more companies offering the best cleaning solutions for offices and homes in 2019.

He and Keemti obtained seven credit cards to pay wages. “It was a never-ending debt cycle. We were taking too much debt but were unable to raise or save enough working capital,” recalls Keemti, who did master’s in accounting from Barkatullah University in Bhopal. Today, she helms administration and accounting at Mantr Group.

[caption id="attachment_23487" align="aligncenter" width="554"] The Mantr team[/caption]

Slow and steady

“The work we were getting was purely due to word of mouth and performance based. Over the years, we kept getting more and more contracts due to our sheer professionalism. Ever since, the company has seen a ready growth of 20-22 percent every year,” informs Pawan.

His security companies (Lighthouse Protection, Holt Security, CTC Communications, CTC Security, Partisan Protective Services, Statewide Protective Services) provide armed security cover for individuals and establishments, mobile patrolling services, electronic security, traffic controllers, cash/valuables in transit besides offering a host of high-end security gadgets. Over the past 17 years, he was instrumental in delivering services to more than 2,000 patrolling clients, 700 permanent and semi-permanent sites and 16,000 alarm responses. Headquartered in Sydney, the company has three more inter-state offices.

The dislike for credit cards grew and once cash flow was sustainable, this practice was canned. What’s next? “The long term goal is to walk on the path of honesty and integrity to become Australia’s No 1 security company. I have no doubt of it happening,” smiles Pawan.

The couple have created their own haven in a new country. But they visit India twice a year to stay connected with their roots. As for Keemti, she loves cooking and has her own YouTube channel where she teaches vegetarian Indian recipes and conducts online classes.

Follow Mantr Group on Facebook and Youtube

Story
The forgotten people: Mallika Ghosh’s Parinaam Foundation works to improve the lives of the urban poor 

(June 29, 2024) Around 2.2 million people in Bengaluru live in slums, according to data from a 2017 report. The survey, conducted by the Karnataka Slum Development Board 2011, found that nearly a quarter of the state's slum areas are located in Bengaluru. That's about 16 percent of the city's total population and despite the recent efforts to rehabilitate, government schemes are still a drop in the ocean. Slum-dwellers in the heart of the city have been around for generations – they are the city’s auto drivers, pushcart vendors and ragpickers but for all their years in Bengaluru, not much has improved. This is the demographic to which Mallika Ghosh has dedicated her life. Her philanthropic bent is no surprise – her father, Samit Ghosh, founded Ujjivan Financial Services, India’s first microlending institution for the urban poor, inspired by Muhammad Yunus’ Grameen. Her mother, Elaine Ghosh, founded Parinaam Foundation in 2006 when she discovered a sub-section of people who are too poor even for microcredit. Inhabitants of these shanty towns have little to no documentation, lack access to government welfare schemes and to the financial system. After Elaine passed away in 2013, her daughter, Mallika, who now lives in Bengaluru, took

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er Elaine passed away in 2013, her daughter, Mallika, who now lives in Bengaluru, took over as the executive director of the Parinaam Foundation.

[caption id="attachment_24499" align="aligncenter" width="307"]Parinaam Foundation | Mallika Ghosh | Global Indian Mallika Ghosh, Parinaam Foundation[/caption]

A change of heart 

It was her father who suggested, in 2009, that she work with her mother Elaine at the Parinaam Foundation. At the time, Mallika had just turned her back on a career in filmmaking, on which she had invested many years of her life already. After graduating from Emerson College in Boston, Mallika returned to India in 2003, working with an ad agency in Bengaluru and then joining the film department of McCann Erikson. “I worked there for two years and by the time I left, I was heading the department,” she says.

At home, her banker parents, who had hoped to spend their retirement years in Bengaluru surrounded by friends, had plunged into social work and philanthropy instead. “My father had also been persuaded by Aditya Puri, who was a good friend, to help him set up HDFC Bank,” Mallika says. In 2004, however, he began Ujjivan Financial Services.

That was when she "went through another crisis. Every few years, I go through a crisis that changes my way of seeing things," Mallika remarks. She had begun to understand that success in a creative field requires good fortune and Mallika was "not ready to leave her career to luck. I was very jaded by the ad world," she says. Spending obscene amounts of money on "30-second films... and for what? What are we trying to achieve? Sure, we feel accomplished at the end of it but then, I would go home and see dad and mom do work that's actually making a difference to people's lives. And I thought, no, this is not what I want anymore."

Parinaam Foundation | Mallika Ghosh | Global Indian

Financial services for the urban ultra poor

Mallika started out managing a summer camp for the three communities involved with the foundation at that time. She also became part of the financial literacy project or Diksha, part of the Urban Ultra Poor Programme (UUPP), working in collaboration with Ujjivan.

"Everyone needs access to financial products. How do you get them a loan and ensure they pay it back?" This led to the creation of the programme and once a week, women from these communities are taught how to manage their finances. The foundation also opens savings banks accounts in their names so they get access to essential financial services. The programme has impacted almost a million people to date, "all educated by a programme I wrote on a train to Odisha," Mallika says.  ‘Diksha’ has been recognised as a pioneering programme by the Reserve Bank of India.

Named the Asia-Pacific winner of the 2013 Financial Times and Citi Ingenuity Awards: Urban Ideas in Action Programme, UUPP has impacted over 8000 families in 135 communities in Bengaluru (according to their website). These are the poorest of the poor, living in urban slums without documentation, access to government schemes, healthcare, education or financial services.

The summer camps have grown too - they now work with over fifty communities and some 1600 kids.

[caption id="attachment_24501" align="aligncenter" width="655"]Parinaam Foundation | Mallika Ghosh | Global Indian Image credit: Parinaam Foundation[/caption]

Academic Adoption Programme

In 2011, the first batch of slum children travelled in Mallika's old Maruti Van to begin their education at Indus Community School in Bengaluru. The school had agreed to admit the kids, as long as the transport was handled by the Foundation. "It came at a huge cost but mum said, 'I don't care'. And we did it." This would mark the start of the Academic Adoption Programme, which, ten years later, has 1000 kids spread across 150 schools.

Having toyed briefly with the idea of running her own school but realised she knew nothing about running one. Besides, there were already plenty of good private schools available. The challenge lay in persuading parents who placed no value on education to send their children to study. The Parinaam Foundation now collaborates with schools and communities, operating buses that bring children from the slum areas to school each day.

The first batch of children are taking their competitive entrance exams or embarking on vocational courses. “The earlier batches are now in their teens, so I also hear a lot of love sagas and other such problems,” Mallika laughs. “I suppose it will prepare me for when my own kids become teenagers!”

 

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At the helm of Parinaam Foundation

"When ma passed away, there were so many challenges, other than having just lost my mother," Mallika says. "I had always been in the operations side, working on scaling up and so on. I had never handled things like fundraising and finance, which I had to take on then." Running an NGO, she realised, meant building a team. "Your company is as good as your team. I have a very good one."

The Parinaam Foundation employs 35 people, while the financial literacy programme has a team of 100 (they are on the Ujjivan rolls). Under this, the team caters to a variety of needs, starting bank accounts for those who need them, meeting healthcare requirements and so on. During Covid, this also involved getting them vaccinated and providing cash relief when it was needed. "Most of our employees for the programme are field workers," she says.

Community Development Programme 

In 2017, Mallika took over Ujjivan's CSR work, taking on infrastructure-related community development projects. They collaborated with Bhoomiputra Architecture; a Bengaluru-based architecture firm founded by award-winning architect Alok Shetty to help meet infrastructure needs. "We have done over 250 projects through Ujjivan," adds Mallika. This includes projects like fixing up a run-down school or sprucing up the maternity ward in a hospital.

 

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A post shared by Parinaam Foundation (@parinaamfoundation)

During the pandemic, hospitals needed infrastructural help as well and they worked with around 60 healthcare institutions. "We would help with equipment for other ailments, waiting rooms, maternity wards and so on.” In Guwahati, they created a theatre area for a community that enjoyed cultural activity - it included a stage and a green room. In Assam, it was a community centre for women. Their donors include HSBC, Bajaj and Dubai Duty Free, to name a few. "We are looking at revamping entire communities through good sewage systems, community centres and 'pukka' houses," Mallika explains. "This means collaborating with the government because they own the land."

The journey so far

Mallika lives in Bengaluru with her husband and two kids and looks back on her professional journey with satisfaction. "We're helping the people who build our cities, clean the roads and our homes. They have been in the city for so long and have so little. I am glad to have the opportunity to change their lives in some way."

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About Global Indian

Global Indian – a Hero’s Journey is an online publication which showcases the journeys of Indians who went abroad and have had an impact on India. 

These journeys are meant to inspire and motivate the youth to aspire to go beyond where they were born in a spirit of adventure and discovery and return home with news ideas, capital or network that has an impact in some way for India.

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