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Global IndianstoryFrom a gas station to a multi-billion dollar empire: The rise of the Issa brothers
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From a gas station to a multi-billion dollar empire: The rise of the Issa brothers

Compiled by: Darshana Ramdev

(October 15, 2024) As teenagers, Zuber and Mohsin Issa were helping out at their parents’ petrol station, mopping the floors and cleaning the toilet, when they hit upon their billion-dollar idea. Their story begins in a small home in Blackburn, where they lived with their parents Vali and Zubeda, who had migrated to the UK in the 1970s to work in the booming textile industry. Eventually, the family acquired a petrol station. Currently, the EG Group’s empire includes around 6,000 stores and petrol stations, spread out across 10 countries. The Issa brothers themselves have a net worth of £5bn, according to the Sunday Times rich list.

The boys had a modest upbringing, studying at Witton Park Academy. Neither was very interested in formal education, though and the brothers followed their parents’ footsteps and joined the textile industry. Zuber, especially, showed an interest in retail. So, when, at the age of 17 or 18, according to his wife, Asma, an opportunity presented itself for him to buy a newsagent in Preston, he took it.  The kiosk, called Euro News, was in Blackburn. Mohsin, on the other hand, teamed up with his older brother Zakir to co-found Europlastics, a plastics packaging company.

Issa brothers | Global Indian

The Issa brothers

In 2001, the Global Indians began their partnership, pooling in their savings to buy their first petrol station in Bury, Greater Manchester, and Euro Garages, which now spans over 10 countries, came into existence. They were backed from the start by private equity firm TDR capital.

“The boys would help out (their father) during their teen years. That is where the passion for petrol stations came in,” said Asma, Zuber’s wife, in an interview. The two brothers themselves are very private, and stay away from the media as much as possible.

From petrol station to an empire

However, they didn’t want to just run a petrol station. Even as teenagers, the boys had recognized that merely selling fuel didn’t bring in profits. They had to offer customers something more. And opportunity presented itself – around the same time, oil companies were selling off or closing their petrol stations to focus on production and refining instead. They saw an opening in making the shops on forecourts more appealing to customers who stopped by to refuel, incentivising them to spend on coffee, fast food and even groceries. To Issa, this was a transformation from the norm – “dirty, kiosk style stores offering cokes and smokes.” They tied up with private equity firm TDR capital, bought up vacant sites and expanded.

The Issa brothers began acquiring the tired, run-down petrol stations and transformed the semi-derelict sites into bustling hotspots, collaborating with big supermarket chains like Spar and Carrefour, as well as fast food chains like Subway, KFC and Burger King. “Fuel sales were declining. We wanted to create a destination where you could get fuel, food-to-go and shopping. This is the formula and it works,” Zuber Issa told Financial Times, in a rare interview in 2018, after he and his brother had been voted entrepreneurs of the year by Ernst & Young.

“I didn’t know what they saw in the petrol industry. We had only been married a couple of years. We were actually on our way back from holiday in Malaysia, and he stopped off in Bury to see this site and then in the car he told me, ‘I have just bought this,'” Asma added. Every Saturday, Zuber Issa would visit all the sites. And when he could no longer manage on his own, his brother Mohsin entered the picture.

The expansion strategy of Issa Brothers

The empire was built on debt, but in 2021, they expanded to the US by acquiring a controlling stake in the country’s largest supermarket chain, ASDA. It was a historic deal, as the formerly British chain had been acquired to Walmart, and was bought back by the British-born Issa brothers for a whopping $8.5 billion.

In 2021, they became the largest outside investors in Castore, the fast-growing British sportswear brand. The Beahan brothers, who founded the brand, commented, “Since the brothers have invested, they have really pushed us to grow the business and have helped enormously to accelerate our strategy.”

With Zuber spearheading strategies and acquisitions, in 2022, the Issa brothers diversified into venture investing, after leading an $80 million investment in fintech company Bud. They also made an $8.7 billion bid to buy up Boots, a pharmacy chain owned by Walgreens. They also teamed up with KKR in November 2021 for a majority stake in Jaja Finance, after which the company, which is a credit card lender, signed a deal with Asda to launch a new digital card.

When things go wrong for Issa Brothers

Not every venture has been successful, however. With its backing by TDR capital, the EG Group empire is mainly fuelled by debt, and wrong investments become that much more costly. In 2018, EG bought 540 petrol station sites in Australia for $1.73 billion. However, after having to down-value the business twice, EG is now keen to sell.

Moreover, according to media reports, Zuber is also allegedly planning to step down as the co CEO of EG, leaving entirely in his brother Mohsin’s hands. In the meantime, Zuber is working to complete his own deal to buy a number of sites from EG Group, according to a report by Bloomberg. And in December last year, the EG Group also signed a deal to sell all its gas stations in the UK and Ireland to Asda, and also offload all its KFC restaurants in both countries.

Issa brothers | Global Indian

Living the high life

The Issa brothers have never forgotten their humble beginnings and have maintained strong ties to their hometown, Blackburn, where their parents continue to live. However, they have also built five luxury homes in Blackburn for themselves and their relatives, complete with basement swimming pools. They also used funding from the Bank of America to buy two private jets, a Bombardier Global 6000 and a Bombardier Challenger 350. Both planes, which flaunt the EG name, cost the Issas tens of millions of euros to acquire.

However, the Issas have a reputation as generous philanthropists, and set up the Issa Foundation in 2016. They make grants to individuals and organisations across the world, from England to India, as well as Albania, Bangladesh, Kenya, Malawi, Morocco and Sri Lanka, to name a few, in healthcare and education. In 2022, they made a £350K donation to hospitals in East Lancashire, and gifted them 127 defibrillators. They also continue to invest in Blackburn, including donating £5 million for the construction of a mosque. Their philanthropic efforts earned them a CBE in the 2020 Birthday Honours for services to business and charity.

  • Follow the EG group on their website.
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  • Asda
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  • EG Group
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  • Zuber Issa

Published on 15, Oct 2024

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[caption id="attachment_45198" align="aligncenter" width="644"]Pauline Laravoire | Global Indian Pauline Laravoire[/caption]

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Pauline Laravoire | Global Indian

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[caption id="attachment_20135" align="aligncenter" width="755"]Indian art | textiles | Ministry of Culture Dubai | hand-painted sarees Anjini began painting when he was 60 and hasn't looked back since[/caption]

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[caption id="attachment_20130" align="aligncenter" width="771"]Indian art | textiles | Ministry of Culture Dubai | hand-painted sarees His work is inspired by the colours of Mathura, his hometown[/caption]

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Fabric painting

All through his working life, he kept his passion for art alive by painting motifs inspired by nature on dresses, shirts and sarees. “During the 60s, Fevicryl and Camlin started fabric colours. I experimented a lot with them. My wife preferred wearing only my hand-painted sarees. This made me quite an experienced fabric painter,” he adds.

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[caption id="attachment_20132" align="aligncenter" width="539"]Indian art | textiles | Ministry of Culture Dubai | hand-painted sarees As a fabric painter, Anjini has worked with some of the biggest names in haute couture[/caption]

Love for MF Husain

The legendary MF Husain greatly influenced Anjini. As a youngster, he would often travel from Yamuna Nagar to Delhi to meet his idol. “Either in Dhoomimall Art Gallery or Open Coffee House at Connaught Place. Fortunately, I also got a chance to meet my ustaad in Dubai when he shifted his base to the Middle East,” he adds.

Daily regimen

Three-four hours of painting daily, his weekends are for family. “I am also very fond of cooking, especially meat, or paani puri, dahi vada and some fusion dishes,” says the painter who likes a game of billiards once in a while.

Visual Artist | Anjini Prakash Laitu

“My plan for 2022 is to take part in the upcoming World Art Dubai and exhibit my new works on canvas and a fashion show of my hand-painted sarees,” the Indian artist reveals.

He’d like to leave his paintings to the next generation. Learning new things eggs him on, and he feels it’s important to let people, especially youngsters pursue their dreams, instead of waiting for decades like he did.

  • Follow Anjini Prakash Laitu on Instagram

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[caption id="attachment_39013" align="aligncenter" width="554"]Atul Koul Randev | Indian Author Indian author Atul Koul Randev[/caption]

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Signicat is a Tech company bringing Digital Identity and Fraud management solutions to our customers which are mostly Banking and Financial services institutions.

“We are backed by a fund that gives us capital to invest in smaller companies. I lead a team that executes on that,” informs the techie, who has fairly intense workdays, which usually involves a few meetings with other companies that they may want to acquire at some point besides internal meetings and aligning with various teams on their views on these companies.

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Atul loves his life in Oslo. “I love food, so spend a lot of time in the kitchen with a glass of wine, and a cricket game on, cooking butter chicken or something else,” says the huge cricket fan, who does not miss a single game when India is playing.

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“Reading a good book is same as traveling for me. When I read fantasy, I get to step into a magical world,” says Atul, who is a fitness freak and loves working out on a gym regularly.

 

View this post on Instagram

 

A post shared by Atul Koul Randev (@atulrandev)

Future plans

“I’m working on a couple of other projects right now, that would likely come to life in one form or another over the next couple of years,” informs Atul, who is presently working on a short non-fiction project with his wife. In addition, he is in the early stages of writing his next book. “It would not be a crime thriller but would hopefully be a thrilling book anyway,” says the author, who binge watches slow-burn but high-intensity TV shows. Some of his recent favourites have been Succession, Severance, Dark, and The Haunting of hill house.

Atul Koul Randev makes it a point to visit India twice a year. “Now that my parents are retired, I try to get them to spend more time with us in Oslo,” says the techie, who, was among the scores of people who escaped death during the flash floods in Kedarnath, Uttarakhand in 2013. “Everything was destroyed and I had to sleep on the floor of a police outpost for 10 days in the middle of a valley. We had to hike through about a hundred kms of broken mountains to get home,” he recalls.

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" src="https://stage.globalindian.com//wp-content/uploads/2024/03/card_Firoze-Merchant.jpg" alt="Indian Entrepreneur | Firoz Merchant | Global Indian" width="565" height="563" /> Firoz Merchant[/caption]

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Beyond this endeavour, Merchant is actively involved in various other philanthropic efforts, including caring for the elderly through his initiative 'The Forgotten Society'.

Enabling a second chance in life

With support from UAE police authorities, Merchant has played a crucial role in bringing joy to detainees in central jails across the UAE. Through his philanthropic efforts, he has contributed thousands of dollars towards their well-being and has facilitated the release of over 20,000 inmates since 2008. "Everything we do in this initiative strictly adheres to the guidelines and support of the UAE government," he emphasised.

In addition to covering their bills and fines, Merchant also assists detainees with airline tickets to their respective countries, ensuring their safe return home. For 2024, Merchant aims to secure the release of more than 3,000 prisoners. He has already made significant progress towards this goal, with the recent donation of US$272K (AED 1 million) supporting the release of over 900 inmates from UAE prisons, marking fulfilment of nearly one-third of his target.

https://www.youtube.com/watch?v=foDs-dbQ7Q4

 

“My mother has instilled in me the values of kindness, generosity, and being a good human being. She has taught me that whenever I can help the society, I should embrace the opportunity,” said the philanthropist in an interview.

For those who tend to fall into debt Firoz Merchant has a piece of advice:

Don’t over commit or over borrow. Spend money reasonably and save money for bad times.

Compassion comes from humble beginnings

Firoz Merchant was raised in Bombay, in a family with limited financial resources. He was among nine siblings, with six boys and three girls. His father worked as a real estate broker, while his mother managed the household. The family struggled as their real estate business frequently faced challenges, leading to an unstable financial situation. Despite being a good student, he had to drop out of school when he was a mere 11-year-old to assist in managing their business's daily operations.

"After I joined the family business, and turned 13 or 14, our lives began to improve," he shared in an interview. Having honed business skills from a young age, he developed the mindset and skills of an entrepreneur as he grew into adulthood. 

From India to Dubai

With his hard work, his business grew substantially in India, and in due course Merchant got married. In 1980, he travelled to Dubai for the first time with his wife, Rozina, for their honeymoon, and felt an immediate connection with the country.

One place which particularly mesmerised him as a tourist was the Dubai Gold Souk. A traditional market, the souk, located in Dubai's commercial business district in Deira, consists of more than 380 retailers. Most of them are jewellery traders. With the entrepreneurial spirit that he had cultivated since childhood, Merchant realised that the place offered a wealth of opportunities if he made the right moves.

https://www.youtube.com/watch?v=9Y1ZSbvQrZQ

 

Upon returning from Dubai, he expressed his desire to his father to relocate there and venture into the gold business. His father laughed at him but Merchant remained persistent, having left his heart in Dubai. Witnessing his determination over months and years, his parents finally gave in and allowed him to make the move. "My parents advised me to pursue my dreams without expecting financial support from them, given our situation. However, they offered their blessings and good wishes," Merchant shared.

In 1989, nine years after he had started nurturing his dream, Merchant embarked on his solo journey to Dubai to explore opportunities in the gold and diamond trading business, starting out with modest accommodations. As his circumstances improved, he was able to afford a flat, and called over his wife, and small children – a daughter and a son.

ALSO READ | From Zulekha Daud to Mama Zulekha: Story of UAE’s first female Indian doctor

Reaching the zenith

Starting out as a small trader, Merchant became successful in laying the foundation of what is now a large business enterprise. From humble beginnings, Pure Gold Jewellers has blossomed into a brand to reckon with. Starting with just one Pure Gold Jewellers store, the Pure Gold group now boasts off more than 150 outlets in places like Dubai, Northern Emirates, Abu Dhabi, Oman, Kuwait, and Qatar.

Merchant is proud of his accomplishments, “In 1998, within ten years of starting my business Pure Gold had become the largest importer of gold in Dubai, indulging in 110 tonnes of import out of the 600 tonnes that Dubai had imported that year,” he shared.

[caption id="attachment_49779" align="aligncenter" width="801"]Indian Entrepreneur | Firoz Merchant | Global Indian Firoz Merchant[/caption]

A market leader in the industry, in 2002, Pure Gold Jewellers became the first jewellery retailer in UAE to gain ISO certification, and the first jeweller to be awarded the World Diamond Mark. “When I look at the challenges and competitors, I consider them good for me because we get to learn from both,” the visionary leader says.

Always do business with integrity and good intention, and the almighty will support you.

Firoz Merchant

Gold Group’s portfolio consists of a wide range of exclusive brands, including jewellery crafted from gold, diamonds, pearls, and various other precious and semi-precious stones. Additionally, they offer product ranges from established Italian designers. Despite his remarkable achievements driven by his own vision and ambition, Merchant acknowledges his father's influence. "Closing deals is a skill I learned from my father," he remarked. "He taught me the importance of building long-term relationships with customers and working on long-term plans. Short-term success may come, but might not last long." Merchant shared, reflecting on the invaluable lesson imparted by his father.

Reaping rewards for philanthropy and entrepreneurship

Firoz Merchant has won several awards and accolades for philanthropy. He has been named in the Forbes Middle East Top 100 Indian Business owners in the Arab world. In 2017 the philanthropist received the Community Service Medal & Award from Lt. General Sheikh Saif Bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior of the UAE at the Interior Ministry.

Merchant has been inducted into Abu Dhabi Police’s community wing 'We Are All Police' for helping with release of inmates by paying off their debts.

 

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A post shared by Firoz Merchant. (@firozmerchantpg)

In recognition of his remarkable contributions to philanthropy and entrepreneurship in the UAE, Firoz Merchant was honoured with the UAE permanent residency, known as the Golden Card, in 2019. This prestigious acknowledgment of impacting the country’s economy came exactly 30 years after his initial arrival in Dubai as an aspiring trader. The honour was extended to his entire family.

Expressing happiness and gratitude on the occasion, he remarked, “The UAE is the university of the universe and among the greatest and most beautiful countries in the world with world class safety, security, education and healthcare for residents to lead a valuable life.”

  • Follow Firoz Merchant on LinkedIn, Instagram, Twitter and Facebook

Reading Time: 5 mins

Story
Chef Vijay Kumar: Meet the man behind Semma, the Michelin-starred Indian restaurant in the US

From cocktails with cardamoms and curry leaves to goat intestines and snails, what makes the menu at Semma such a hit that there are at least 1400 people on the waiting list for a reservation every day! (August 20, 2023) Chef Vijay Kumar's career trajectory seems like a culinary fairy tale. After a three-year diploma in hotel management from the State Institute of Hotel Management in Trichy, Tamil Nadu, campus recruitment landed him a job at the Taj Group of Hotels, specifically, the Taj Connemara in Chennai. Three years later, he joined a cruise liner and another three years after, came to the US where he worked in California. First, at a restaurant called Dosa in San Francisco, followed by Rasa in Burlingame, cooking Indian food with a modern twist. Staying true to his roots Chef Vijay Kumar, in an exclusive with Global Indian reveals, "Though I was happy with what I was doing in the cruise liners, I didn't feel creatively fulfilled. I didn't see why I had to fit in and confine myself to someone else's idea of what Indian food should taste like. I wanted to showcase my cuisine and culture as I knew it; cook real

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s://stage.globalindian.com//" target="_blank" rel="noopener">Global Indian reveals, "Though I was happy with what I was doing in the cruise liners, I didn't feel creatively fulfilled. I didn't see why I had to fit in and confine myself to someone else's idea of what Indian food should taste like. I wanted to showcase my cuisine and culture as I knew it; cook real authentic food; the kind I grew up eating in my hometown of Natham near Dindigul, and at my grandparents' home.”

The universe along with Chef Chintan Pandya and Roni Mazumdar of Unapologetic Foods, seemed to have heard his wish to cook authentic Indian food when they met in New York in 2021. Their pre-existing restaurant Raahi, metamorphosed into Semma, which means excellent or superb in Tamil.

With the freedom to cook the food he knew best; Vijay replicated his grandmother's recipes at Semma. Goat's intestines, given for free by the local butcher on buying mutton; and snails, which he and his siblings would collect from the paddy fields, found their way into a menu in New York City. He recreates the history and adventure surrounding nathai, snails cooked with onion, tomato and tamarind. "During the holidays, my mother used to take us to our grandparents’ village. They had no electricity in the village and no local transport. So, we would get off the bus near Madurai and walk three or four km to their house. With no entertainment available, my grandmother used to take us to the paddy fields to collect snails. It was an adventure for my brothers, sister and me. She would then cook the snails in a clay pot in a rich, spicy gravy. I cook it the same way and serve it to my guests along with a kal dosa, where kal is the Tamil word for the tawa we cook the dosa on.”

[caption id="attachment_43913" align="aligncenter" width="681"]Chef Vijay Kumar | Global Indian Chef Chintan Pandya with Chef Vijay Kumar and Roni Mazumdar[/caption]

Another Semma favourite that is consistently relished, and lavished with praise in local media is the humble masala dosa, here named the Gunpowder Dosa. The dosa, generously doused with pure ghee, gunpowder, and the potato masala, is served with two chutneys and the piece de resistance – an integral part of this dish – sambar. Except that Vijay’s sambar is made with a whopping 50 ingredients! Food reviews including those in the New York Times write eulogies in praise of his creation, reiterating that it is unlike any other ubiquitous version of the dish.

Making Semma a sensation

The menu at Semma is inherently South Indian, with a generous use of spices, some not even well-known. Poriyals, paniyarams – served with paati’s chutney, Attukari Sukka – a lamb dish made with mace and pepper from Telicherry, Chettinadu Maan – venison with star anise and black stone flower – a lichen also known as dagad phool (kal pasi in Tamil) which adds a certain fragrance to a dish; and, Kudal Varuval – a dry curry made with goat’s intestines. "We use regional spices like kal pasi and marathi moggu – a spice similar to a clove that adds an amazing flavour to the dish Chettinadu Maan.”

 

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A post shared by Vijaya Kumar (@chef.vijayakumar)

The star of the menu, however, is the Dindigul Goat Biryani – made with seeraga samba rice – a short grain rice grown in specific regions of Tamil Nadu. It has patrons who dine at the far end of the evening annoyed when the dish is unavailable. Vijay says, "I have guests asking, how can you say you don’t have the biryani, why don’t you make more of it? We cook every dish from scratch – from toasting the masalas to making the gravies – everything is made fresh every day.”

The cocktails, though created by a bar team, also reflect the regional flavour. The names were the creation of the Unapologetic Foods team – Whistle Podu, a gin-based cocktail with curry leaves, Konkan Jaadu – a tequila drink with kokum extract, and Pondicherry Sarakku, made with Hennessy, gooseberry shrub, ginger, tulsi and lemon. The drinks are served in tiny clay pots, colloquially known as kulhads in India.

Semma, echoing the philosophy of the company, proudly retains its originality and is truly unapologetic about its spice quotient. The entire range of masalas, little known spices and additional ingredients all proudly announce their presence.

 

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A post shared by Vijaya Kumar (@chef.vijayakumar)

Copious amounts of curry leaves and cilantro are also used; these two are Vijay’s favourite ingredients that he loves to use in all his dishes. He cooks the food he ate as a child; and no, he hasn’t dulled the chilli with butter or cream. He says, “When I first moved to the US, my friends and family would make fun of me saying I am still making idlis and dosas. But I believe we Indians underestimate our own cuisine; I wanted to break this barrier and misconception that South Indian food is only idlis and dosas. It is so much more; even regions within each state cook food differently.”

Accolades and patrons

Well, it was this difference, and being true to his roots, that led to Semma and Vijay and his team winning a Michelin star within one year of Semma’s launch. Considered the most prestigious honour in the hospitality arena, Vijay adds with justifiable pride, “Semma is the only Indian restaurant in the entire United States, with a Michelin star this year.”

This pride spills over to his patrons as well. Indian Americans who dine here, and some who bring their parents along, get nostalgic when they eat the food he serves. Chef Vijay Kumar reveals, “They get very emotional; some of them ask to meet me and bless me. Mostly, they say it reminds them of the food they ate back home as children.” He adds that he was hesitant when he started and never expected the reception his cooking has received. “I am pleasantly surprised and feel blessed that people are loving what we serve. I think the credit goes to Chintan and Roni for really changing the game and inspiring a lot of people to cook unapologetically.”

 

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A post shared by Vijaya Kumar (@chef.vijayakumar)

Almost two years old now, the response to the food continues to be overwhelming. Semma opens reservations a month in advance, and the tables get booked out within minutes. There is a notification or waiting list of at least 1500 people every day and they can book a table in case of a cancellation. It is only open for dinner and they serve approximately 230 people in one evening.

The secret perhaps to Semma’s popularity and success is Vijay’s admission that he cooks from the heart. He also believes it will be the next worldwide trend. “Micro-regional cooking, going back to what your ancestors ate without changing the dish to please others, is the next big trend. Also, using clay pots, banana leaves, bamboo, to cook and serve, and other sustainable practices will become global preferences.”

And while a cookbook may still be far into the future for now, this 42-year-old chef, who will not eat Indian food on his day off, preferring to sample world cuisines instead, plans to continue wowing Americans with food his grandmother cooked, perhaps with recipes as ancient as her own ancestors.

Chef Vijay Kumar likes to dine at:
For Italian: Don Angie, it is right next door to us and I love the place
Pan-Asian: Thai Diner
Indian: I won’t eat Indian food on my day off. I like to try other cuisines

  • Follow Chef Vijay Kumar on Instagram

Reading Time: 6 min

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About Global Indian

Global Indian – a Hero’s Journey is an online publication which showcases the journeys of Indians who went abroad and have had an impact on India. 

These journeys are meant to inspire and motivate the youth to aspire to go beyond where they were born in a spirit of adventure and discovery and return home with news ideas, capital or network that has an impact in some way for India.

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